Shipping and Returns

Shipping Cost

 

We ship all orders via FedEx to provide the best possible service to our customer. We offer several different shipping options for your convenience. We will give you the pricing and estimated time for shipping when you check out. We are unable to ship International orders at this time.

Our standard method of shipping uses FedEx Smart Post. FedEx Smart Post will utilize the US Postal Service for final delivery to you. If you have both a physical address and a PO Box, please use your PO Box as the shipping address for standard FedEx Smart Post Shipping. If you want the package delivered to your physical address, you will need to upgrade the method to FedEx Ground Service and provide your physical address at checkout.  For orders totaling $99.99 or under, standard shipping is $5.99. For orders over $100, we offer free standard shipping.

Customers can also choose to upgrade to Ground Shipping, 2nd Day Shipping, or Overnight Shipping for a small extra fee.  We offer expedited shipping ONLY on items that can ship in 24 hours and that are “in stock.”  If there is an item that you need expedited that is NOT in stock, please contact customer service at 1 (866) 824-7991. Standard shipping rates may not apply for items which are not in stock. 

 

 

Tax

 

Orders shipping to the state of Arkansas are subject to a 9.25% sales tax.

States other than Arkansas: no sales tax.

 

Payment Methods

 

We accept the following forms of payment for your order:

 

Visa, MasterCard, Discover, American Express, and PayPal.

 

ALL PRICES ARE IN US DOLLARS - WE ACCEPT NO FOREIGN CURRENCY, CHECKS OR MONEY ORDERS

 

Contact Information

 

Toughweld WorkWear
2429 N. Gregg St.
Fayetteville, AR 72703

Email: info@toughweld.com

Phone: 1 (866) 824-7991

 

Return Policy

 

What is toughweld.com‘s return policy?

We offer a 100% money back guarantee within 30 days with the following necessary exceptions:

·       Customer must pay for shipping on returns. No “postage due” returns will be accepted and no credits will be issued for shipping charges.

·       Items must be returned within 30 days from receipt of merchandise in the original packaging and original unused condition. Laundered items or items missing manufacturer tags cannot be returned. Please be sure the UPC tags are attached to the returned items.

·       Once your return is received and inspected by the returns department (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note the depending on your credit card company; it may take an additional 2-10 business days after you credit is applied for it to post to your account.

·       Shoe returns and other boxed items must be inside the non-taped, undamaged box in which they were originally packaged. Please do not tape or attach postage directly to the box.

·       If a replacement box is necessary for boxed merchandise that has been taped or damaged, the refund will be subject to a $3.50 deduction.   

·       Embroidered sales are final and cannot be returned or exchanged.

·       Disposable glove and food or edible product sales are final and cannot be returned or exchanged.

·       Returns that are not in a condition to be resold are subject to a 15% restocking fee.

 

If you’re not satisfied with some of the items you ordered, we want to make your return as easy as possible. Repackage the returns in the original shipping container if it’s still handy, and ship the items to:

 

Acumen Brands Returns
2429 N. Gregg St.
Fayetteville, AR 72703

 

Please fill out the return form on the back of your invoice or enclose a note with your order number and name, to help us process your return more quickly. The cost of returned items will be refunded to your original payment instrument (credit card, paypal, etc.) as soon as possible.

 

Exchanges

 

Although the customer is responsible for return shipping cost, we will cover the cost to ship the replacement item. Because of shipping times, it may expedite the process if you request a refund on the existing product and place a new order online rather than requesting an exchange.